Training: The key to
productivity and staff retention
Bob Cotton OBE, member of P&G Professional’s Expert Advisory Council and former Chief Executive Officer of
the British Hospitality Association (BHA), explains why he feels so passionately about upskilling employees.
“As the saying goes, an army
marches on its stomach. As such,
every hospitality, care home, and
facilities management business survives
on the skills and motivation of its
workforce. While continued capital
investment is important, it is the skills of
the workforce which provide the
customer experience that will enable
your business to flourish.
In challenging and uncertain
economic times, investing in employee
training can seem non-essential,
especially when almost half (48%) of
‘Back of House’ staff change employer
within a year of joining a company1. But
we need to ask ‘Why are they leaving so
quickly?’. Four in ten (38%) cited a need
for greater personal development2. So
let’s give them this growth and invest in
training, making them feel valued,
empowered and loyal to your company.
The UK Learning & Development
Report 2018 shows that none of the
companies spending above the national
average of £300 per employee on
training, have a retention rate of less
than six months and are twice as likely
to say their employees are highly
satisfied. It’s findings like this which are
the reason I recommend a minimum of
1% of payroll costs should be set aside
for training and development -
particularly for junior employees.
One simple way to help employees
achieve confidence, and in turn,
satisfaction, is by giving them easy-touse
products and tools that help
complete cleaning tasks simply and
efficiently. A good example are the
cleaning products and systems offered
by P&G Professional. These easy-to-use,
simple-to-learn, and safe products can
help get the job done right the first time.
The Flash Professional system
includes multi-purpose products for
ease and efficiency, such as the Flash
Professional pH Neutral Floor +
Delicate Surface Cleaner, Flash
Professional Disinfecting Multi-Purpose
+ Glass Cleaner, Flash Professional
Disinfecting Bathroom Cleaner and
Febreze Professional Fabric Refresher.
The accurate dosing, at the push of a
button, means cleaning staff can safely
dispense the exact amount of product
needed with ease. And because the
products are simple to use, training is
simple as well.
While cleaning products are often
thought of as a cost outlay, enabling
employees with the tools and capabilities
to work smarter and more confidently
can help turn this cost into a true value.
The ready availability of foreign
labour has made some employers lax,
and as a result, training has taken a
backseat. With the changing economic
times, the objective for businesses must
be to make the most of staff at all levels.
Only through planned, continuous,
persistent training can your business
To learn more about P&G Professional
and its professional cleaning systems
please visit www.pgpro.co.uk or call
0800 716 854.
must be to
most of staff
at all levels.
1&2 Research by CODE Hospitality, 2018
Bob Cotton OBE
Find more like this at: www.cleaning-matters.co.uk