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As well as being the most labour-intensive
industry in Britain, commercial
cleaning is built on a model of individual
Each one has a set of site-related revenue and
cost budgets which, when combined with
overheads, are designed to result in a small
profit margin. Each contract must have the
flexibility to change as the end-user client
requires and each budget must be capable of
being analysed by site or contract to ensure that
the slim profit margin does not turn to a loss.
Each month, or fortnight, a payroll is released
that represents c80% of revenue. A small
overspend can wipe out net profit.
Until the mid-2000s, contract cleaning
businesses employed a small army of admin
and finance staff to process payroll, control
purchasing, schedule one-off cleaning jobs and
invoice clients. This was backed up by a
combination of spreadsheets, payroll and
accounts software, between which data was
continuously imported and exported to process
transactions and facilitate budgeting or analysis.
In the face of slim margins contractors began to
find the cost of maintaining this unsustainable.
In 2009, Templa launched the first version of
TemplaCMS, a business software programme for
cleaning/FM contractors integrated dynamically
with Access Financials, an internationally respected
off-the shelf payroll and accounts software. Every
back-office business process now had its own
module – pay, billing, accounts, stores ordering,
one-off work (work bills), asset management,
purchasing and budgeting. Every module also
linked to a single, central database of client
contracts. The result – a contract management
system where data needed to be entered once
only – reducing the need for duplication,
eliminating the risk of mistakes and making up-to-
date analysis of expenditure and profitability
possible with the simple press of a button.
Immediate benefits included real-time
timesheets available to field managers online;
actual versus budget pay analysis visible before
payroll was released; stores budgets preloaded
by product and site; rechargeable washroom
supplies automatically consolidated to client
invoices; and clear visibility of one-off jobs
scheduled, completed, invoiced and paid for.
As the 2010s gathered pace, cleaning clients
increasingly demanded access to contract
performance data. At the same time mobile
technology became available to field-based staff.
In response, TemplaCMS added the full range
of client-facing functionality from quality
auditing and customer service to client portal.
A new mobile app meant field managers could
spend more time on site and less in the office.
As time and attendance software became a
‘must-have’ and janitorial suppliers developed
their own systems, Templa built seamless,
dynamic integration with these partners,
making it possible for a contractor to use
TemplaCMS as the hub for their operation.
With 130 clients in four countries, Templa is
proud to support profitable growth at many of
the best-known names in contract cleaning.
Duplex Cleaning Machines was founded
in 1986 when the original owner, John
Gurney sourced the Duplex machine
from a small family run business in
Florence, Italy where they were
designed and hand-built.
Sales increased rapidly due in large part to the
innovative nature of the product and the
operation moved to larger premises in Whitstable,
Kent in the early ‘90s where it remains as the
head office to this day. In 1997 the original
owner retired and sold the business to Alan
Udall who continued to develop the company.
Steam machines were added to the range in
the ‘90s and became an integral part of the
Duplex fleet. The ability to clean and sanitise
any floor surface without chemicals was
welcomed into the industry and is more
relevant today than it’s ever been. The early ‘90s
also saw the introduction of the multi-surface
Jet Steam and Jet Vac range from Verona.
In 2011, two long standing employees, Kevin
Scott and Debbie Love who had been with the
company since the early ‘90s, invested and
became managing director and administration
director respectively with Alan moving to the
role of chairman. Also that year many of the
Duplex steam cleaners were added to the
DEFRA Water Technology List acknowledging
their extremely low water-usage.
In 2012 in response to the question of the
effectiveness of steam cleaning in the healthcare
industry, Duplex sent a number of steam
machines to the Hospital Infection Research
Laboratory in Birmingham for testing. All
passed the rigorous testing and the certified
data is available on request.
In 2016, the Duplex 280 Battery machine was
introduced into the range for cleaning in
situations where trailing leads are a problem,
and it has recently been joined by the Duplex
380 Battery Turbo machine.
Duplex has proudly held the ISO2008
certification for over twenty years with
consistently high commendations from
independent auditing bodies.
creates healthier margins
Duplex Cleaning Machines:
Full steam ahead