the day and ensure maximum throughput capacity.
'The positives to come out of Covid-19 include that
close partnerships in teams and with service providers
have become even closer, and we have demonstrated
our ability to react and problem solve at short notice
and done it all in good humour.'
The situation has certainly brought its own surprises
as one respondent says ‘we have found some necessary
measures are actually more efficient ways of working’.
We also spoke to consultants to get an idea of the
situation looking ahead and source some handy advice
for ops professionals.
Not everyone thinks we can easily go back to normal
when this is over.
John Perry, managing director at SCALA, explains:
'Going forward, companies should accept that the pre-
Covid world has gone forever and expectations will
now be based around demand in the ‘new normal’.'
Independent logistics consultant Lynn Parnell also
sees a number of factors that will keep disruption a key
theme, despite the desire of many to get back to
She says: 'The pandemic has already had a profound
impact on warehousing - with a large number of
warehouses now full with stock that has not been sold
being held until next year.
'Many eCommerce companies previously using
Amazon to fulfil orders, have found their products did
not fall into the Amazon priority category. They had to
find other third party fulfilment options at short notice.
Some of these may not return to Amazon, which means
warehouse space could be at a premium for months to
come, especially as we have the end of the Brexit
transition period on 31st December 2020.’
Lynn also ponders what the new normal will look like,
and sees a distinct possibility that we could be looking
at a very different logistics landscape going forward.
‘I think that eCommerce and home delivery will stay
at increased levels and some people will not return to
High Street shopping,’ she says. ‘Therefore the logistics